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Opinion of NBN Internet service

25 Jul 2017

Q. Would you say that your NBN internet service is better or worse than your previous service in terms of speed and reliability?

  Total   Men Women Aged 18-34 Aged 35-54 Aged 55+
Total better 48%   53% 42% 48% 59% 33%
Total worse 22%   18% 25% 16% 17% 31%
Much better 19%   20% 18% 12% 28% 17%
A little better 29%   33% 24% 36% 31% 16%
About the same 29%   27% 32% 32% 23% 35%
A little worse 13%   11% 14% 14% 10% 15%
Much worse 9%   7% 11% 2% 7% 16%
Don’t know 2%   3% 1% 2% 1% 1%

(Based on respondents with NBN connection – n=379)

48% think their NBN internet service is better than their previous service while 51% think it is about the same or worse. Only 19% think their NBN service in “much better”.

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