Trust in use of personal information

Jan 20, 2015

Q. How much trust do you have in the following organisations to responsibly use any personal information they may have about you?

 

Total trust

 

A lot of trust

Some trust

A little trust

No trust

Don’t know

Not applic-able

to me

% change

 

Total trust Sep 13

Total trust

Jul 14

The medical profession

66%

32%

34%

21%

8%

3%

2%

-1

73%

67%

Law enforcement agencies

53%

20%

33%

27%

14%

5%

2%

-1

56%

54%

Your employer

43%

18%

25%

22%

9%

4%

22%

-1

46%

44%

Banks

39%

11%

28%

36%

20%

4%

2%

-5

45%

44%

Companies you buy things from in person

36%

5%

31%

40%

17%

5%

2%

-2

44%

38%

The Government

32%

6%

26%

32%

30%

4%

2%

+1

31%

31%

Companies you buy things from online

28%

3%

25%

40%

22%

5%

4%

-2

27%

30%

Insurance companies

26%

4%

22%

37%

30%

5%

3%

-1

26%

27%

Mobile phone and internet providers

24%

3%

21%

42%

28%

5%

1%

+1

29%

23%

TV networks

19%

3%

16%

40%

32%

6%

4%

20%

19%

Social media sites

12%

2%

10%

29%

49%

5%

5%

12%

12%

The most trusted people/organisations to use personal information were the medical profession (66% trust), law enforcement agencies (53%), employers (43%) and banks (39%). The least trusted were social media sites (12%) and TV networks (19%).

Since this question was asked in July last year, the only significant change was a drop of 5% for banks (down from 44% to 39%).

Opinion of retaining personal information

Nov 11, 2014

Q. Which of the following statements is closest to your view?

 

Total

 

Vote Labor

Vote Lib/Nat

Vote Greens

Vote Other

 

Aug 2014

Governments having access to personal telephone and internet information is necessary to protect society from terrorist or criminal actions.

41%

32%

67%

17%

30%

37%

Governments are increasingly using the argument about terrorism to collect and store personal data and information, and this is a dangerous direction for society

44%

56%

22%

69%

63%

49%

Don’t know

15%

12%

11%

14%

7%

13%

Opinions were divided between the two statements. 41% agreed more that “Governments having access to personal telephone and internet information is necessary to protect society from terrorist or criminal actions” and 44% agreed more that “Governments are increasingly using the argument about terrorism to collect and store personal data and information, and this is a dangerous direction for society”

Since this question was asked in August there has been a shift to agreeing that “Governments having access to personal telephone and internet information is necessary to protect society from terrorist or criminal actions” – from 37% to 41%.

Opinion of retaining personal information

Aug 12, 2014

Q. Which of the following statements is closest to your view?

Total

 

Vote Labor

Vote Lib/Nat

Vote Greens

Vote Other

Governments having access to personal telephone and internet information is necessary to protect society from terrorist or criminal actions.

37%

23%

62%

17%

26%

Governments are increasingly using the argument about terrorism to collect and store personal data and information, and this is a dangerous direction for society

49%

63%

27%

80%

60%

Don’t know

13%

14%

11%

3%

14%

49% of respondents agreed more with the statement that “Governments are increasingly using the argument about terrorism to collect and store personal data and information, and this is a dangerous direction for society “ and 37% agreed more with “Governments having access to personal telephone and internet information is necessary to protect society from terrorist or criminal actions”.

A majority of Liberal/National voters (62%) agreed more with “Governments having access to personal telephone and internet information is necessary to protect society from terrorist or criminal actions” while all other voter groups agreed more with the alternative statement.

55% of those aged 55+ also agreed more with the first statement and a majority of all other age groups agreed more with the second.

Trust in use of personal information

Jul 1, 2014

Q. How much trust do you have in the following organisations to responsibly use any personal information they may have about you?

 

Total trust

 

A lot of trust

Some trust

A little trust

No trust

Don’t know

Not applic-able

to me

% change

 

Total trust 24 Sep 13

The medical profession

67%

32%

35%

22%

8%

2%

*

-6

73%

Law enforcement agencies

54%

19%

35%

28%

14%

3%

1%

-2

56%

Your employer

44%

18%

26%

21%

9%

3%

22%

-2

46%

Banks

44%

11%

33%

31%

21%

3%

*

-1

45%

Companies you buy things from in person

38%

4%

34%

40%

16%

5%

*

-6

44%

The Government

31%

5%

26%

32%

31%

5%

1%

31%

Companies you buy things from online

30%

4%

26%

39%

25%

4%

2%

+3

27%

Insurance companies

27%

4%

23%

37%

31%

4%

1%

+1

26%

Mobile phone and internet providers

23%

3%

20%

41%

31%

4%

1%

-6

29%

TV networks

19%

2%

17%

38%

34%

6%

2%

-1

20%

Social media sites

12%

1%

11%

29%

50%

5%

3%

12%

The most trusted people/organisations to use personal information were the medical profession (67% trust), law enforcement agencies (54%), employers (44%) and banks (44%). The least trusted were social media sites (12%) and TV networks (19%).

Since this question was asked in September last year, the main changes have been declines of 6% for the medical profession, companies you buy things from in person and mobile phone and internet providers.

Trust in use of personal information

Sep 24, 2013

Q. How much trust do you have in the following organisations to responsibly use any personal information they may have about you?

 

Total trust

 

A lot of trust

Some trust

A little trust

No trust

Don’t know

Not applicable to me

The medical profession

73%

35%

38%

19%

4%

3%

*

Law enforcement agencies

56%

20%

36%

27%

12%

4%

1%

Your employer

46%

19%

27%

21%

7%

3%

22%

Banks

45%

13%

32%

32%

19%

3%

*

Companies you buy things from in person

44%

7%

37%

37%

14%

4%

*

The Government

31%

6%

25%

35%

30%

3%

*

Mobile phone and internet providers

29%

4%

25%

40%

27%

4%

*

Companies you buy things from online

27%

3%

24%

43%

24%

4%

3%

Insurance companies

26%

4%

22%

36%

33%

3%

1%

TV networks

20%

3%

17%

37%

36%

6%

1%

Social media sites

12%

1%

11%

24%

54%

4%

5%

The most trusted people/organisations to use personal information were the medical profession (73% trust), law enforcement agencies (56%), employers (46%), banks (45%) and companies you buy things from in person (44%). The least trusted were social media sites (12%) and TV networks (20%).

Trust in organisations to handle personal information

Aug 1, 2011

Q. Thinking about your personal information that you sometimes have to give to organisations and companies, how much trust do you have in following organisations to handle your personal information appropriately?

A lot of trust Some trust Little trust No trust Don’t know
The medical profession 39% 40% 12% 7% 2%
Banks 19% 40% 27% 13% 2%
Governments 12% 38% 28% 20% 2%
Australian companies 6% 43% 35% 13% 2%
On-line companies 2% 25% 41% 29% 3%
Political parties 2% 20% 34% 40% 4%
Foreign companies 1% 18% 36% 41% 4%
The media 2% 14% 35% 47% 2%

Of the organisations measured, the medical profession is the most trusted to handle personal information (79% a lot/some trust). Banks (59%) are trusted more that Governments (50%) or Australian companies (49%).

The media are the least trusted with 82% saying they have little or no trust in them.

People aged under 35 tend to be more trustful with their personal information – especially with Governments (58% a lot/some trust), banks (69%) and on-line companies (35%).

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